Vigilant's Product Guarantee

Submit Your Vigilant Warranty

Upon registering your product with Vigilant, you are covered under our warranty program.

Complete your product's online warranty here.

Vigilant Quality Price Guarantee

We are so confident in the quality, value and competitive pricing on all of our wood products that we back them with our iron-clad Quality Price Guarantee

View Quality Price Guarantee

Vigilant’s 30-Day Unconditional Product Guarantee

Vigilant’s philosophy has always been to manufacture the highest quality crafted products. We believe that our products achieve a level of satisfaction for our customers that no other product can. Of course we want you, our customer, to be the final judge of this. For your protection, we have a 100% unconditional guarantee on our standard products.*

If for any reason you are not satisfied with your Vigilant purchase within the first 30 days of receiving it, return it to Vigilant in original condition and original packaging and be issued a full refund, less inbound and outbound freight. If you prefer, you may request a replacement product instead of a refund. We don't want you to have a Vigilant product that you are not proud to own.

*Standard products covered under this guarantee do not include: custom designed or fabricated cabinetry or racking manufactured with custom woods and/or finishes; pre-hung entry doors; or custom-designed components or cabinets.

back to top

Vigilant Limited Two-Year Electronics Warranty

Upon registering your product with Vigilant, your Vigilant electronics are covered under our limited two-year warranty. All Vigilant electronic products are guaranteed to be free from defects in materials and/or workmanship for up to two years from date of purchase. Vigilant, at its sole discretion, may repair or replace defective components or products within this two-year period.

Any and all component(s) determined to be defective by Vigilant, must be returned at the owner's expense to Vigilant along with a copy of the original sales receipt.

Conditions to Vigilant's Two-Year Electronics Warranty

Vigilant will not be held responsible for damage incurred during a product's return as a result of improper packaging. It is strongly suggested that all original packaging material from Vigilant be retained for returns.

Vigilant will not be held responsible for any damage to property that results from the failure of a Vigilant product or product component.

Vigilant's warranty does not pertain to any customer-applied finishes, or any damage caused by neglect, abuse, misuse, improper operation, or unforeseen circumstances.

Vigilant's warranty is considered null and void if the online warranty registration is not completed within 60 days of receipt of your product.

Vigilant's warranty is non-transferable, and is valid for the original owner only.

Please contact Vigilant at 888-812-4427 if you have any questions about your warranty.

Vigilant is a reseller for many fine products within the industry. Products that are resold by Vigilant carry the original manufacturer's warranty.

back to top

Vigilant Limited Lifetime Wood Products Warranty

Upon registering your warranty with Vigilant, your Vigilant wood products are covered under our limited lifetime warranty.

All Vigilant wood products are guaranteed to be free from defects in materials and/or workmanship under normal use for the life of the product under original ownership. Vigilant may, at its sole discretion, repair or replace a defective component or product free of charge.

Any and all component(s) determined to be defective by Vigilant, must be returned at the owner's expense to Vigilant along with a copy of the original sales receipt.

This warranty applies only to Vigilant standard wood products. Electronic components are not covered by this warranty.

Conditions to Vigilant's Limited Lifetime Warranty

Vigilant will not be held responsible for damage incurred during a product's return as a result of improper packaging. It is strongly suggested that all original packaging material from Vigilant be retained for returns.

Vigilant will not be held responsible for any damage to property that results from the failure of a Vigilant product or product component.

Vigilant's warranty does not pertain to any customer-applied finishes, or any damage caused by neglect, abuse, misuse, improper operation, or acts of God.

Vigilant's warranty is considered null and void if submittal of your warranty registration online is not completed within 60 days from receipt of your product.

Vigilant's warranty is non-transferable, and is valid for the original owner only.

Please contact Vigilant at 888-812-4427 if you have any questions about your warranty.

Vigilant is a reseller for many fine products within the industry. Products that are resold by Vigilant carry the original manufacturer's warranty.

back to top

Wood Color Disclaimer

The photos of our wood finish options on our website and in printed catalogs are to be used for general reference of color and are not exact representations of the specific wood species and finishes used on our products. We cannot guarantee that your final product will be an exact match to the colors represented on our website or in printed materials. It is recommended that you request a sample of the finished wood from us for review and approval.

back to top