Protecting Your Passions
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Protection of your Vigilant purchase starts here with our online warranty form. Please fill out this form and submit it to us to establish protection on your Vigilant purchase. Here at Vigilant we are committed to making your buying experience the best it can possibly be. To view or print out a copy of any of our warranties, please visit our warranties page.
Our Guarantee! Our first priority is your complete satisfaction with any Vigilant product. We are confident in our ability to deliver the solution that meets your needs. However, we want you, our customer, to be the final judge of this. For your protection, we offer a 100% unconditional guarantee on all our standard products. To learn more about our guarantee and warranty, click here!
Our Customer Service is world class and has been recognized by our customers and others in the industry. The training program for our customer specialists and project consultants is second to none. We are dedicated to understanding the concerns you have about your project or purchase and committed to making sure that it meets or exceeds your expectations.
"I found Vigilant by searching wine racks on the internet. I have to say it was one of the best customer experiences I’ve had in a long time! The personal touch was excellent. Being in a service business myself, I would use my experience with Vigilant as an example of how to provide outstanding customer care." – S.K Ontario, CA
Our product designs are heavily influenced by our wine and cigar storage expertise. We research our product ideas heavily and they spend months if not years in development. When a new product launches, you can be sure that it has been put through the rigors of evaluation of its usefulness to our clients as well as its durability, and operational satisfaction. We strive to consistently outclass the competition in each and every area of our product line and we are confident in our ability to deliver the solutions you need.
Our Project Consultants will give you the help you need when you need it. These product specialists are available to guide you through your purchase or help answer your technical questions. Our designers and sales consultants have worked on literally thousands of projects and know every possible technique to maximize your bottle capacity or simply to help you achieve the desired look that will be the envy of your friends and family. E-mail them, chat with them, or call them and pick their brains with your technical and aesthetic questions. We are here to help you.
"Vigilant is an extremely detail oriented company and all of your products are of the highest caliber. Your craftsmanship is impeccable. Every step from design to delivery was seamless and painless. We are enjoying your products immensely. Thanks again for all you help." – D.C. Great Falls, VA
At Vigilant we strive to promote and sustain the environment and our community in everything we do. Through our partnerships with local charities, Vigilant has donated time and energy to helping our local community grow and prosper, even in the most difficult times. Our commitment to being environmentally responsible has driven us to make positive changes from the way we manufacture our products to the everyday business decisions we make. Our commitment is not just to our customers, but to the world we live in. We couldn’;t begin to call ourselves eco-friendly if we didn’t constantly work to improve our place in the universe and reduce our carbon footprint. To learn more about what we’re doing here at Vigilant and what you can do in your own lives, click here!
"I came to Vigilant looking for a "green" solution for my wine cellar project. Vigilant’s experts took me through the gamut of options from wood species, to finish and stain, to lighting and cooling. Nothing was left out and no element in my cellar was a compromise. I came out of it knowing I had found the company that knew what being eco-friendly is all about. Thanks for my "green" dream cellar." –B.T Laguna Niguel, CA