Protecting Your Passions
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Vigilant's team is dedicated to making your experience with us safe, secure and as easy as possible. Many of the policies governing how we do business online and offline are detailed below. Please take the time to look through them and let us know if you have any questions. We're happy to help.
85 Industrial Park Drive
Dover, NH 03820 USA
Toll-free: 888.812.4427 (U.S. Only)
At Vigilant, your satisfaction with our products is our primary concern. That is why we offer a 100% unconditional 30-day guarantee on all of our standard products. We do not want you to have a Vigilant product you are not proud to own. For our full guarantee and warranty, click here.
Vigilant accepts returns on standard product within the first 30 days of receipt in original condition and with original packaging. For returns outside of 30 days, you must contact our customer service department at 888.812.4427 x405 or by e-mail at email@example.com.
Vigilant accepts multiple forms of payment for our products and services for your convenience. You can purchase your merchandise with cash, check, money order, Visa, MasterCard, Amex, or wire transfer. If paying by wire transfer, contact us for our account information.
Any product, standard or custom, from Vigilant can be purchased as a gift for another and shipped directly to you or the recipient as you desire. Additionally, a gift certificate can be purchased and given for any value towards any product.
If you want to use the power of your web site to sell Vigilant’s wine, cigar, or gun products, please contact our affiliate program manager at firstname.lastname@example.org.
Vigilant maintains a strict communications policy with our customers. Once we have established a business relationship with you, you are added to our e-mail distribution lists. We strictly adhere to all Can-SPAM policies and procedures. If you do not want to receive our e-mail messages, please use our opt-out form.
Vigilant takes careful consideration when packaging our product for safe delivery to its final destination. Vigilant, Inc. inspects all packages prior to their departure. We use the most diverse & comprehensive network of shipping partners for our products; including UPS, FedEx, common carriers and white glove services. For additional shipping info, click here.
Vigilant works with many partners though out the country to offer repair services on our products. Additionally, you can source your own HVAC technicians for problems outside of the typical systems issues and other cooling problems as needed.
Vigilant values the privacy and security of our customers and web site users above all else. We work tirelessly to protect your valuable information through the use of the latest security software online, including SSL 128-bit secure encryption technology, partnering with Authorize.net. We never sell or share your information with any 3rd party and can ensure you that any information provided to use through our web site or our sales team is strictly confidential.
Vigilant offers a quick ship program on many of its standard wine rack kit products. Quick ship is provided at no additional charge on items that do not require lacquer finish. For more information on Quick ship, contact a sales consultant.
Vigilant has a state-of-the-art showroom at our facility in Dover, NH. We would love to show it to you. To schedule a tour of the showroom or our facility, please contact our sales team at email@example.com.