Getting Started is Easy
Contact Us to Discuss Your Project
Call, fax or email us to get the conversation started. We'll appoint you a personal sales consultant and design specialist to assist you every step of the way. Your expert consultant will review all aspects of your project detail with you, make design recommendations and answer any questions that you may have.
Once the details of your project are understood, your consultant will create a design and send it to our team of designers for a detailed floor plan and elevation drawings. We are happy to work with your designer, architect or builder's plans as well.
Design & Proposal Review
Within 4-5 business days, you will receive a personalized proposal that includes pricing and a detailed floor plan and elevation drawings. After your review of the design, contact your Vigilant consultant with any questions or changes. They will resubmit changes to the designer and send you an updated design proposal reflecting the adjustments. We provide your first revision at no charge. Further revisions may require a small non-refundable design deposit, which will be fully credited towards your order.
In some cases, very complex designs may require an initial deposit, or design fee. More detailed information on our process can be found on our Building a Wine Cellar web page.
At any time during the design process, we are happy to send standard wood and finish samples to you for review — just ask us.
Once your design is perfected, and you are ready to move forward with an order, we ask that you sign your drawings and proposal and send them back to us as "approved". Once the approved documents are received, we request the initial deposit/payment for your project (varies by project type). Once all required documents and deposit are received, your order will be processed, and an estimated lead time will be given to you.
Product Manufacturing and Shipping
Prior to shipping, our accounting department will request the final balance on your order. Once the balance is received, and the manufacturing is complete, we will ship your order. Once the shipment has left our facility, we will notify you and supply all tracking information.