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We'd like you to know more about Vigilant as a company. Here are answers to some of the questions we're commonly asked. If you would like more information, call us on 888-812-4427, email us at: [email protected] or submit your question or feedback on our support form and we'll be happy to answer your questions.

How long does it take to get replacement parts?

It normally takes 3-5 business days to get your parts unless you would like to pay for express shipping.

How do I get missing or damaged parts replaced?

We work diligently at ensuring your order is complete and damage free before it leaves our facility. However damage can sometimes occur during shipping. If you have any issues with your order, call us 1(888) 556-2032 or e-mail us [email protected] and we’ll help you resolve the issues.

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